Privacy Policy

1. Introduction

Cynlex ("we", "us", or "our") is a digital marketing agency headquartered at House 3, Road No. 5, F-Block, Mirpur-1, Dhaka 1216, Bangladesh. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services. By accessing our website or engaging our services, you consent to the practices described in this policy. If you do not agree with these practices, please discontinue use of our website and services.

2. Information We Collect

We collect information in several ways to provide and improve our services:

3. How We Use Your Information

We use the information we collect for the following purposes:

• 1To respond to your inquiries, provide quotes, and deliver the digital marketing services you request.
• 2To communicate with you about your project, provide updates, and send important service-related notifications.
• 3To improve our website, services, and user experience based on how visitors interact with our content.
• 4To analyze website traffic, understand user behavior, and measure the effectiveness of our marketing campaigns.
• 5To send you marketing communications, newsletters, and promotional materials (you can opt out at any time).
• 6To comply with legal obligations, protect our rights, and enforce our terms of service.
• 7To detect, prevent, and address technical issues, fraud, or security concerns.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your browsing experience, analyze site traffic, and understand how visitors use our website. Cookies are small text files stored on your device when you visit a website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until they expire or you delete them). You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website. We use cookies for purposes such as remembering your preferences, measuring traffic via Google Analytics, and displaying relevant content through advertising platforms.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following limited circumstances:

• With service providers and vendors who help us operate our website and deliver our services (e.g., hosting providers, analytics platforms, email service providers). These providers are contractually obligated to protect your data and use it only for the purposes we specify.
• With advertising and marketing platforms (such as Google Ads and Meta Ads) to the extent necessary to run campaigns on behalf of our clients. We share only the minimum data required.
• When required by law, court order, or government regulation, we may disclose your information to comply with legal obligations.
• In connection with a business transaction such as a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
• To protect our rights, property, safety, or the rights of others, if we believe in good faith that disclosure is necessary.

6. Data Security

We implement industry-standard technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), secure data storage, access controls limited to authorized personnel, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information using commercially acceptable means, we cannot guarantee absolute security. If you have any concerns about the security of your data, please contact us using the information provided below.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• The right to access the personal information we hold about you and request a copy of it.
• The right to request that we correct inaccurate or incomplete personal information.
• The right to request that we delete your personal information, subject to certain legal exceptions.
• The right to opt out of receiving marketing communications from us at any time.
• The right to request that we restrict or limit the processing of your personal information.
• The right to data portability — receiving your personal information in a structured, machine-readable format.

To exercise any of these rights, please contact us at info@cynlex.com. We will respond to your request within 30 days of receipt.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For active clients, we retain project-related data for the duration of our engagement plus a reasonable period thereafter for reference and legal compliance. For website visitors who do not become clients, we retain automatically collected data for up to 24 months. When your data is no longer needed, we will securely delete or anonymize it.

9. Third-Party Links

Our website may contain links to third-party websites or services that we do not control. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit. This Privacy Policy applies solely to information collected by Cynlex through our website and services.

10. Children's Privacy

Our website and services are intended for business professionals and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately, and we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes indicates your acceptance of the updated policy.

12. Contact Us