Terms of Service
The terms and conditions that govern your use of our website and the digital marketing services we provide.
Last updated: June 17, 2026
1. Acceptance of Terms
By accessing and using the Cynlex website (the "Site") and engaging our digital marketing services (the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site or Services. These Terms constitute a legally binding agreement between you ("you", "your", or "Client") and Cynlex ("we", "us", "our", or "Company"). We may revise these Terms at any time without prior notice. Your continued use of the Site or Services after any changes signifies your acceptance of the revised Terms.
2. Description of Services
Cynlex provides digital marketing services for Bangladeshi businesses. Our Services may include, but are not limited to:
The specific scope, deliverables, timeline, and pricing for each engagement will be outlined in a separate proposal, statement of work, or service agreement. In the event of any conflict between these Terms and a specific service agreement, the service agreement shall prevail.
- Search Engine Optimization (SEO)
- Digital Marketing (Facebook & Google Ads)
- Website Design & Development
- Social Media Management
- Content Writing & Strategy
- Graphics Design
- Video Editing
- AI Automation Solutions
3. Client Responsibilities
To enable us to deliver effective Services, you agree to:
- 1Provide accurate, complete, and timely information about your business, target audience, goals, and any existing marketing efforts.
- 2Grant necessary access to your website, analytics platforms, advertising accounts, and other digital assets required for the Services.
- 3Review and approve deliverables, content, and campaign materials within a reasonable timeframe (typically 3-5 business days).
- 4Respond promptly to communications from our team to avoid delays in project timelines.
- 5Ensure that all materials, content, and information you provide to us do not infringe on the intellectual property rights of any third party.
- 6Maintain the confidentiality of any login credentials or access information shared between parties.
- 7Comply with all applicable laws and regulations related to your business and the content you publish.
4. Payment Terms
Fees and Invoicing
Service fees, payment schedules, and billing terms will be specified in your service agreement or proposal. Unless otherwise agreed, invoices are due within 15 days of the invoice date. We accept payment via bank transfer, credit card, or other methods specified on the invoice. A late fee of 1.5% per month may be applied to overdue balances.
Third-Party Costs
You are responsible for all third-party costs associated with your campaigns, including but not limited to advertising spend (Google Ads, Meta Ads, etc.), software subscriptions, stock photography, premium plugins, and domain/hosting fees. These costs are separate from our service fees and are billed directly to you by the respective providers unless otherwise arranged.
Refunds
Due to the custom nature of our Services, all fees are non-refundable once work has commenced. If you cancel a project mid-cycle, you will be billed for all work completed up to the cancellation date. Pre-paid monthly retainers may be prorated based on work completed.
5. Intellectual Property
Client-Owned Materials
All materials, logos, brand assets, content, and data provided by you remain your exclusive property. We claim no ownership rights over your intellectual property. You grant us a non-exclusive license to use these materials for the purpose of delivering the Services.
Deliverables
Upon full payment of all applicable fees, all final deliverables created specifically for your project (such as website designs, written content, graphics, and ad creatives) will be transferred to you. However, we retain the right to use these deliverables in our portfolio and marketing materials unless you explicitly request otherwise in writing.
Our Proprietary Tools
Any proprietary methodologies, templates, frameworks, tools, or processes developed by Cynlex remain our exclusive intellectual property. You may not reverse-engineer, copy, or redistribute these assets. We grant you a limited license to use these tools solely within the context of our engagement.
6. Confidentiality
Both parties agree to keep confidential any non-public information shared during the course of our engagement, including business strategies, financial data, customer lists, trade secrets, and technical information. This confidentiality obligation survives the termination of any service agreement and remains in effect for a period of 3 years following the end of our engagement. Neither party will disclose confidential information to third parties without prior written consent, except as required by law. We take data security seriously and implement industry-standard measures to protect your information, as detailed in our Privacy Policy.
7. Limitation of Liability
To the fullest extent permitted by law:
- Cynlex shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Site or Services.
- Our total aggregate liability for any claim arising from or related to these Terms or our Services shall not exceed the total amount you have paid us for the Services in the 3 months preceding the event giving rise to the claim.
- We do not guarantee specific results from our marketing Services, as outcomes depend on many factors beyond our control, including market conditions, competition, algorithm changes, and your business operations.
- We are not liable for any damages resulting from your failure to provide necessary information, approvals, or access in a timely manner.
- We are not responsible for downtime, data loss, or service interruptions caused by third-party providers, hosting platforms, or external systems.
8. Termination
Either party may terminate the service engagement by providing 30 days' written notice. Upon termination, you will be responsible for payment of all fees accrued up to the termination date. We will deliver any work in progress and transfer any assets created up to the termination date, subject to full payment. We reserve the right to terminate services immediately if you breach these Terms, fail to pay invoices, or engage in conduct that we determine is harmful to our business or reputation. Upon termination, all licenses granted to you under these Terms will cease, and you must return or destroy any confidential information provided by us.
9. Warranties and Disclaimers
We warrant that our Services will be performed in a professional and workmanlike manner consistent with industry standards. However, we make no other warranties, express or implied, including:
- No guarantee that specific SEO rankings, traffic levels, lead volumes, or revenue figures will be achieved.
- No warranty that our Site will be uninterrupted, error-free, or free of harmful components.
- No guarantee regarding the performance of third-party platforms (Google, Meta, etc.) or their algorithms.
- All Services are provided "as is" and "as available" without warranties of any kind.
10. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the People's Republic of Bangladesh, without regard to conflict of law principles. Any dispute arising from or relating to these Terms or our Services shall first be attempted to be resolved through good-faith negotiations between the parties. If the dispute cannot be resolved through negotiation within 30 days, it shall be submitted to binding arbitration in Dhaka, Bangladesh, under the rules of the Bangladesh International Arbitration Centre (BIAC). The prevailing party in any such arbitration shall be entitled to recover its reasonable attorney's fees and costs.
11. Changes to These Terms
We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page. Your continued use of our Site or Services after any changes to these Terms constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically. If you do not agree to the revised Terms, you must discontinue use of our Site and Services.
12. Contact Us
If you have any questions or concerns about these Terms of Service, please contact us: